Protecting consumers and
We spot check 1 in 10 applications. If you are spot checked you will be asked to provide documentation to support your application. For example we may wish to see your Terms and Conditions. Please visit our website for more information.
Please also note that completion of the application form, and any associated payments, do not constitute acceptance of your firm into membership of the REAL Consumer Code. Your firm, its employees and anyone acting on your behalf are not entitled to display the REAL logo or claim membership of the Scheme unless and until you have received details of your membership from us. If your application is successful, details of your membership will be communicated by letter. If your application is unsuccessful, your application fee will be retained but your membership fee will be refunded in full.