Protecting consumers and
If your company sells or leases small-scale heat or power generating systems for use in private homes we encourage you to join the REAL Consumer Code.
Before joining you should read the Consumer Code carefully, together with the company Bye-Laws. If you are happy that your company complies with the conditions they specify, and you are prepared to abide by the Code in all your dealings with consumers, you can apply to join.
When you are happy your company is compliant with the scheme you can then either apply online or by completing and returning a hard copy application form.
We aim to process applications within three weeks. Once your application has been processed we will then send you an invoice. We accept payment by card, cheque or BACS. If you wish to pay by Direct Debit please inform us and we will issue you with a Direct Debit form (this is taken as a one-off annual payment). Please be aware that the application process may take longer than three weeks if your application is incomplete or spot-checked as part of our ongoing monitoring activities.
Please note that completion of the online application form, and any associated payments, do not constitute acceptance of your company into membership of the REAL Consumer Code. Your company, its employees and anyone acting on your behalf are not entitled to display the REAL logo or claim membership of the Scheme unless and until you have received a Certificate of Membership from us. If your application is successful, details of your membership will be communicated by letter.
If your application is unsuccessful, your application fee will be retained but your membership fee will be refunded in full.
If your company changes its name you are required to re-apply for membership. You should use a hard copy application form and notify us on the form that you require the new company membership to be substituted for the old company’s membership. You will not be asked to pay a second fee. If you require both companies to be registered you should inform us that you are applying for a second membership. In such a case you will be required to pay a second fee. This applies even if both companies are part of the same group.