Protecting consumers and
Please note that REAL is not an insurance company. We are the administrator of the REAL Consumer Code. Consumers will not be covered by insurance unless you have registered their installation with an insurance company or other provider. You must inform consumers how their deposits, advance payments and warranties will be protected.
REAL has arranged the DAWWI Scheme to provide consumers with greater peace of mind. Like the previous DAPI Scheme it will protect money consumers pay you up front, just in case you cease to trade before you deliver the goods to be installed. Of course this is very unlikely to happen, but unfortunately it does from time to time. It will also protect the written workmanship guarantee that you provide consumes when the installation is complete.
Going forward you will be required to pay a small fee for the insurance cover in respect of each individual contract that is registered onto the Scheme. We have negotiated a very competitive package for our members with insurance providers QANW. Of course you are free to make your own arrangements if you would rather do that. Please be assured that REAL derives no benefit, financial or otherwise, from the Scheme.
Before you start using the DAWWI Scheme you will need to register your business with QANW. From this page you can link directly to the registration page at QANW, the Insurance Scheme Administrator. Once you have registered your company, all you need to do is log the contracts you agree in the same way you have done in the past. The only difference is that you must also register the completion of the installation. You will be billed by QANW for the cost on a monthly basis.
You can find information about the DAWWI Scheme in the attached document, Information for members. You should read it through before registering with the DAWWI Scheme and logging details of the consumers you contract with. You will find further information about the scheme on the QANW website, including Frequently Asked Questions and specimen policy documents.
You should provide consumers with the following information about the scheme: