Protecting consumers and
The Renewable Energy Consumer Code was set up by the Renewable Energy Association. Our aim is to guarantee a high quality experience for consumers wishing to buy or lease small-scale energy generation systems for their homes. The Renewable Energy Consumer Code logo is a sign that the company has agreed to abide by the high standards set out in our Consumer Code.
Our members are firms selling or leasing small-scale renewable or low carbon heat or power generation unit who have agreed to comply with the Renewable Energy Consumer Code. This Code is backed by Trading Standards Institute as part of its self-regulation initiative, the Consumer Codes Approval Scheme.
Small-scale heat and power systems enable you to generate energy at home from renewable sources. Technologies for doing this include photovoltaic solar panels, small-scale wind and hydro electricity generating units, ground or air source heat pumps, solar water heating panels, boilers or CHP units fuelled by wood chips or pellets.
Yesterday DECC published its first interim report from a census of Renewable Heat Incentive (RHI) applicants. The census was designed to help DECC understand participants’ experiences of installing a renewable heating technology, and applying to the RHI Scheme. The findings cover applications made between the scheme launch and the end of August. Below are some highlights from the report: The majority of participants were satisfied with their renewable heating systems • 89% of RHI participants were very or fairly satisfied with their renewable heating technology...
Posted: 19 November, 2014
BBC's Watchdog programme last night exposed the activities of British Solar, a cold-calling company selling solar PV and air source heat pumps to older, often vulnerable consumers. The behaviours shown on BBC’s Watchdog yesterday are specifically outlawed by the Renewable Energy Consumer Code and by the consumer protection legislation that underpins it. Those responsible clearly have a case to answer and may be guilty of committing criminal offences. British Solar is not a member of RECC...
Posted: 14 November, 2014