Protecting consumers and
The Renewable Energy Consumer Code was set up by the Renewable Energy Association. Our aim is to guarantee a high quality experience for consumers wishing to buy or lease small-scale energy generation systems for their homes. The Renewable Energy Consumer Code logo is a sign that the company has agreed to abide by the high standards set out in our Consumer Code.
Our members are firms selling or leasing small-scale renewable or low carbon heat or power generation unit who have agreed to comply with the Renewable Energy Consumer Code. This Code is backed by Trading Standards Institute as part of its self-regulation initiative, the Consumer Codes Approval Scheme.
Small-scale heat and power systems enable you to generate energy at home from renewable sources. Technologies for doing this include photovoltaic solar panels, small-scale wind and hydro electricity generating units, ground or air source heat pumps, solar water heating panels, boilers or CHP units fuelled by wood chips or pellets.
Report highlights positive customer satisfaction in small scale renewables The Renewable Energy Consumer Code (RECC) has “good, well managed and effective processes” to protect domestic customers of renewable energy equipment, according to an audit report recently published by the Trading Standards Institute (TSI) . The audit report, one of the first under TSI’s new Consumer Codes Approval Scheme (CCAS), comes as RECC is preparing for a busy 2014 with the forthcoming launch of the domestic Renewable Heat Incentive...
Posted: 6 December, 2013
The Energy Saving Trust (EST), Department for Energy and Climate Change (DECC) and the microgeneration industry have been working together to produce guides that can help inform potential consumers of microgeneration installations. There are a range of leaflets covering useful information about the different technologies available, the financial support available and how a consumer should go about finding an installer. The leaflets can be accessed on the EST website here - http://www.energysavingtrust.org...
Posted: 28 October, 2013