Protecting consumers and
As members of the REAL Consumer Code, firms agree to abide by the REAL Consumer Code. It covers all the factors that contribute to a high standard of consumer service, before, during and after a contract is agreed
You can see the REAL Consumer Code by clicking here. You can also go directly to the section of the Code that you are interested in by clicking on the section heading below:
There is a Supervisory Panel whose role is to oversee the Scheme. It is chaired by an independent consumer representative, Dr. Gill Owen. A majority of the Panel members are independent of the industry. All our Panel Members are dedicated to representing the greater good of the sustainable energy industry rather than any individual sector within it.
The Scheme is managed by Renewable Energy Assurance Ltd., a wholly-owned subsidiary company of the Renewable Energy Association who sponsors the Scheme. Click here to view the Renewable Energy Assurance Ltd Bye-Laws which govern the Scheme..