Annual Report 2019

Annual Report 2019 for the Chartered Trading Standards Institute (CTSI)

Please click here to download the Annual Report as a PDF.


Welcome to this review of RECC’s activities in 2019!

I hope you will find the information in the review interesting and useful. This report describes a huge body of work that RECC carried out during the year. My thanks go to our members who have supported us throughout the year. We couldn't have done any of it without you! My thanks also go to the RECC team members who have worked tirelessly throughout.

We have broken down our activities into sections including: promoting the code, benefits of membership, overview of members, enforcing compliance, resolving consumer complaints and resourcing the RECC team.



In 2019 RECC worked hard to maintain a strong and recognised presence in the UK domestic renewable energy sector. We kept our fees at the same level for the sixth year in a row, offering unbeatable value. We were proud to have 1,600 RECC members and to receive 261 new membership applications over the course of the year. This was despite the closure of the Feed-In Tariff (FIT) scheme on 31 March. RECC has excelled in promoting the UK’s renewable energy industry at every opportunity. In 2019, for instance, we have:

  • sponsored the Installer of the Year Award at the British Renewable Energy Awards, in 2019 won by Mole Energy Ltd
  • implemented a ground-breaking partnership with MCS to provide a more streamlined approach for solar PV installers
  • achieved certification of REAL’s Quality Management System to the ISO 9001:2015 standard
  • supported the Government consultation on the proposed Smart Export Guarantee to reward generators for the renewable electricity they export to the grid
  • worked with MCS to develop an installer standard for domestic battery storage systems
  • launched a new consumer guide on installing EV chargepoints in the home
  • worked with MCS, EST and Scottish Government to finalise guidance for installers on the MCS heat pump standard
  • presented to the Scottish Parliament Cross Party Consumer Group on consumer detriment and protection in the small-scale renewable sector
  • worked with Government and Ofgem to approve investors for the Assignment of Rights within the Domestic RHI scheme
  • attended, exhibited and presented at major industry shows including Futurebuild in March and Solar and Storage Live in September 2019
  • gave evidence in a case brought by Trading Standards in which 5 individuals, who previously worked in the sector, have been charged with fraud
  • provided six witness statements for different ongoing Trading Standards investigations concerning mis-selling and/ or fraud in the sector.

Find the full report here.