We encourage consumers to complete our Consumer Satisfaction Questionnaire once they have had a system installed. We do not divulge consumers' names or any other details unless they expressly give us permission to do so.
You can access the questionnaire here.
In 2014 a total of 360 consumers returned Customer Satisfaction Surveys to RECC: 3 of 5 consumers were very satisfied with the way their system was sold and installed.
The chart below shows that the majority of consumers who returned Consumer Satisfaction Survey questionnaires to us gave positive feedback about members in relation to the questions outlined on the CSS form:
Figure 6.8, below, shows that four out of five consumers were satisfied / very satisfied with the way the system was installed (61% rated it as 10/10 and 21% rated it as 9/10). Just 18% of consumers rated it as below 8/10. Figure 6.8 also shows that four out of five consumers were satisfied/very satisfied with the way the system was sold to them overall (64% of consumers rated it as 10/10 and 19% of consumers rated it as 9/10). Just 18% of consumers rated it as below 8/10.