The Renewable Energy Consumer Code was set up by the Renewable Energy Association. Our aim is to guarantee a high quality experience for consumers wishing to buy or lease small-scale energy generation systems for their homes. The Renewable Energy Consumer Code logo is a sign that the company has agreed to abide by the high standards set out in our Consumer Code.
Our members are firms selling or leasing small-scale renewable or low carbon heat or power generation unit who have agreed to comply with the Renewable Energy Consumer Code. This Code is backed by Trading Standards Institute as part of its self-regulation initiative, the Consumer Codes Approval Scheme.
Small-scale heat and power systems enable you to generate energy at home from renewable sources. Technologies for doing this include photovoltaic solar panels, small-scale wind and hydro electricity generating units, ground or air source heat pumps, solar water heating panels, boilers or CHP units fuelled by wood chips or pellets.
Citizens Advice have published a report as follow-up to a 2011 survey which Consumer Focus published called Keeping Fit. In 2011 early adopters of solar PV were typically rural and in the highest socio-demographic groups. In 2014, solar PV was taken up by a much larger group of households and this new research looks at the experience of purchasing, installing and operating solar PV for this larger, and more diverse, group of consumers. You can access the Citizens Advice report here...
Posted: 2 July, 2015
A number of training webinars have been planned for RECC members throughout 2015. The schedule is set out below. These 45 minute sessions are completely free of charge for members and analyse different aspects of the customer journey. They aim to help members comply with the Code as well as with the consumer protection legislation that underpins it. Other industry rules and requirements are also incorporated. Please contact firstname.lastname@example.org for more information and for links to the sessions. 1...
Posted: 2 June, 2015