RECC sets out high consumer protection standards for businesses who are selling or leasing renewable energy generation systems to domestic consumers. RECC is approved by Chartered Trading Standards Institute as part of the Consumer Codes Approval Scheme and is also a TrustMark Scheme Operator.
By displaying the logo RECC Members signal they have agreed to abide by the high standards set out in the Consumer Code, following the consumer journey from start to finish, and in the Bye-Laws. Both the Code and the Bye-Laws dovetail with the Microgeneration Certification Scheme (MCS) installer standards.
RECC members work with a range of renewable technologies from solar photovoltaic (PV) systems, solar water heating systems, ground and air source heat pumps and boilers fuelled by wood chips or pellets. They also work with common 'add-ons' such as battery storage systems, voltage optimisers and i-boost systems.
To support consumers and installers MCS has decided to set up a register of MCS-certified businesses who are currently offering, or who would be willing to offer, emergency repair work for consumers who are having problems with their renewable energy systems. MCS has decided to take this step in response to calls from consumers seeking help in this difficult time. Any installers who would be interested in being on the Emergency Repair Work (ERW) Register should call MCS on 0333 103 8130...
Posted: 2 April, 2020
RECC is pleased to confirm that its virtual office is up and running. This means that RECC Team members are available to help our members, consumers and stakeholders as usual. Virginia Graham, RECC CEO said today: "Our thoughts are with the directors and staff of our many member organisations who face a time of great uncertainty over the next few months. I would like to assure them that we are here to help in any way that we can. So please do telephone or email us with any queries or suggestions you have. We will do everything we can to respond...
Posted: 27 March, 2020