Annual Report 2018
      Annual Report 2018 for the Chartered Trading Standards Institute (CTSI)
    
    Please 
click here to download the Annual Report as a PDF. 
 
  Welcome to this review of RECC’s activities in 2018!
  I hope you will find the information in the review  interesting and useful. This report describes a huge body of work that RECC  carried out during the year. My thanks go to our members who have supported us  throughout the year. We couldn't have done any of it without you! My thanks  also go to the RECC team members who have worked tirelessly throughout.
  We have broken down our activities into sections  including: promoting the code, benefits of membership, overview of members,  enforcing compliance, resolving consumer complaints and resourcing the RECC  team.
   
  Highlights
In 2018,  RECC worked hard to maintain a strong and recognised presence in the UK  domestic renewable energy sector. For the fifth year in a row we worked hard to  keep our fees at the same level. Despite the challenges our members faced in  the sector, we had 1,700 members and received 302 new membership applications  over the course of the year. RECC has been a key player promoting the UK's  renewable energy industry in 2018, having for instance:
  - sponsored the Installer of the Year Award at the  British Renewable Energy Awards, which was won by RECC member Cambridge Solar  Ltd in 2018;
    - worked with the MCS Heat Pump Working Group to ensure  that the revised heat pump standard contained robust heat pump performance  estimates and that other pre-contractual information is provided to consumers;
    - worked with MCS, EST and Scottish Government to draft  clear guidance for installers on the new heat pump standard;
    - participated  in the Fair4Solar protest held outside Parliament, arranged by 10:10 and the  STA, to fight for retaining the export tariff after the Feed-In Tariff scheme  closes;    
    - attended,  exhibited and presented at major industry shows, including Energy Storage and  Connected Systems, Energy Storage Summit, Ecobuild 2018, The EV Experience, Fully  Charged, and Solar and Storage Live;    
    - worked with the Department of Business, Energy and  Industrial Strategy and Ofgem to launch Assignment of Rights as part of the  Domestic Renewable Heat Incentive scheme; and
    - advised a cross-party group in Scottish Parliament on  consumer detriment suffered through the abuse and mis-selling of the Green  Deal.
Find the full report here.