We have partnered with a new alternative dispute resolution provider, Green Homes Dispute Resolution.
Green Homes Dispute Resolution is a free and independent service that helps homeowners resolve problems with renewable energy and low-carbon home improvements. This includes issues relating to domestic renewable energy systems and electric vehicle chargepoints. You find out more at https://www.ghdr.org.uk/.
RECC is working with Green Homes Dispute Resolution as an approved Consumer Protection Scheme. This means that all RECC members and their consumers have access to this specialised dispute resolution service.
From 20 January 2026, we are no longer accepting new complaints through the RECC dispute resolution process but will continue to service existing complaints registered before that date.
New complaints
If you have a new complaint about a RECC member, you can submit your complaint online with Green Homes Dispute Resolution by visiting https://www.ghdr.org.uk/ and selecting "Raise a Dispute".
For new complaints, you can contact Green Homes Dispute Resolution directly on:
Existing complaints
If you submitted your complaint before 20 January 2026, we will continue to handle it as usual, and your caseworker will remain your point of contact.
If you have any questions about the change, you can