Please click on the following link to download information on our dispute resolution process. It is important that consumers read this document before they register a complaint with RECC.
If a consumer is not satisfied with how a RECC member has handled their complaint, and the complaint is about issues linked to the Consumer Code, they should direct it to the scheme administrator by filling in a complaints registration form online here (however if the consumer is unable to fill in the online form, they may request a hard copy version by contacting the RECC office).
Consumers should also read through the Important Information which sets out the types of complaints that RECC can deal with.
RECC is a Certified Entity under the European Alternative Dispute Resolution (ADR) Directive. You can find a list of certified ADR entities published on the European Commission website.