Complaint Form - Renewable Energy Consumer Code (RECC)

Declarations

If you have signed a contract, or intend to sign a contract, for a system which is installed at or near private domestic premises occupied by you, and you intend that the amount of electricity or heat generated by the micro generation system will not significantly exceed the amount of electricity or heat consumed in those premises, then you would be considered a domestic consumer. If you do not fall within this definition, please click here for information about the Micro-Business Arbitration Scheme.

I confirm that I am a domestic consumer

I confirm that I have attempted to resolve the complaint directly with the company IN WRITING

I confirm that I have read and understand RECC's dispute resolution process

Please note that our primary method of communication with you will be by e-mail. If you would prefer to be contacted by post, please tick this box.

Complainant Details - if different to above

Please provide your details if you are completing the form on behalf of the customer and you have their permission to do so.

Is the company a member of RECC?

Please note that RECC can only deal with complaints about companies that are members of RECC.
If the company is not a member, we will treat your complaint as feedback.

Search for RECC Member

Please use the search box below to find the RECC member your complaint relates to.

* Search for Member

Member

Please use the box above to select the company

* Declaration 4

I confirm that I have entered into a contract with this RECC member for the supply and installation of a renewable energy system; or

I confirm that I have written evidence in the form of an MCS certificate that this RECC member has installed my renewable energy system; or

I confirm that I wish to provide feedback about this RECC member but am not seeking redress from them; or

I confirm that I have a maintenance or service agreement in place with this RECC member.

Non RECC Member

Please provide as much detail as possible about the company that is the subject of your complaint.

* Company Name

* Address Line 1

Address Line 2

Address Line 3

Town\City

County

* Postcode

* Country

Website

Details on the company and your complaint

Air Source Heat Pump

Battery storage

Biomass

Exhaust Air Heat Pump

Gas Absorption Heat Pump

Ground/Water Heat Pump

Micro CHP (Micro Combined Heat and Power)

Solar Assisted Heat Pump

Solar Photovoltaic

Solar Thermal

Wind Turbine

Please confirm whether you have contacted any of the following organisations about your complaint:

Citizen's Advice Bureau

DECC

HIES

Landmark

MCS Licensee

OFGEM

The Energy Ombudsman

The Energy Saving Trust

The finance provider

The Financial Ombudsman

The workmanship warranty insurance provider

Trading Standards

Your credit card company

Your energy supplier

MCS Certification Body

If MCS Certification Body, please specify which:

Please give a brief outline of the cause of the complaint or dispute:

Please give a brief outline of any previous attempts you have made to resolve the complaint or dispute IN WRITING (include, if possible, name of contact at the company and email address):

What would you like to achieve through the dispute resolution process?

Please tick the FIRST box below if you are completing this form because you want to make RECC aware of the company's practices. Please be aware that any evidence of potential non-compliance will not specifically be dealt with through RECC’s dispute resolution process, but will be investigated separately through RECC's monitoring and/or disciplinary procedures. Please note that although RECC is grateful for the information you are providing, we will be unable to update you on our investigations.

To make RECC aware of the company's practices

To secure a refund from the company

To secure financial compensation from the company

To secure documentation from the company

If 'other', please provide as much detail as possible about the specific outcome(s) you are seeking:

Are you happy for us to notify the company of your complaint?

Please tick here if you do not wish RECC to contact the RECC Member on your behalf

We may need to share the details of your complaint with the Microgeneration Certification Scheme, which is responsible for certifying the products and technical aspects of the installation. Please tick here to confirm that you are content for us to do this.

We may also need to share the details of your complaint with the relevant Trading Standards Department or the Chartered Trading Standards Institute. Please tick here to confirm that you are content for us to do this.

We may also need to share the details of your complaint with the Financial Conduct Authority, the Companies Investigation Branch (part of the Insolvency Service), the Department for Business, Energy and Industrial Strategy and Ofgem. Please tick here to confirm that you are content for us to do this.

Complaints Registration Form

Complete this form to register a complaint

Please complete this form to register a complaint with the Renewable Energy Consumer Code (RECC). Before submitting a complaint, please ensure you have read the Important Information to ensure this is a matter which can be addressed by RECC.

This dispute resolution process may be used by domestic consumers only.