Complaints Registration Form

Complete this form to register a complaint

Please complete this form to register a complaint with the Renewable Energy Consumer Code (RECC). Before submitting a complaint, please ensure you have read the Important Information to ensure this is a matter which can be addressed by RECC.

This dispute resolution process may be used by domestic consumers only.

This form is used by the Renewable Energy Consumer Code as a summary record of your complaint and any action taken. It will be used by RECC as a reference document when dealing with your complaint. Please note that RECC can only deal with complaints about companies that are members of RECC.

Declarations

If you have signed a contract, or intend to sign a contract, for a system which is installed at or near private domestic premises occupied by you, and you intend that the amount of electricity or heat generated by the micro generation system will not significantly exceed the amount of electricity or heat consumed in those premises, then you would be considered a domestic consumer. If you do not fall within this definition, please click here for information about the Micro-Business Arbitration Scheme.

* Declaration 1
* Declaration 2
* Declaration 3

Your Details

Contact by Post

Complainant Details - if different to above

Please provide your details if you are completing the form on behalf of the customer and you have their permission to do so.

Is the company a member of RECC?

Please note that RECC can only deal with complaints about companies that are members of RECC.
If the company is not a member, we will treat your complaint as feedback.

Search for RECC Member

Please use the search box below to find the RECC member your complaint relates to.

Please use the box above to select the company
* Declaration 4

Non RECC Member

Please provide as much detail as possible about the company that is the subject of your complaint.

Details on the company and your complaint

* Technology(s)
Please confirm whether you have contacted any of the following organisations about your complaint:
Organisation(s)
If MCS Certification Body, please specify which:
* MCS Certification Body Organisation(s)
Please give a brief outline of the cause of the complaint or dispute:
Please give a brief outline of any previous attempts you have made to resolve the complaint or dispute IN WRITING (include, if possible, name of contact at the company and email address):

What would you like to achieve through the dispute resolution process?

Please tick the FIRST box below if you are completing this form because you want to make RECC aware of the company's practices. Please be aware that any evidence of potential non-compliance will not specifically be dealt with through RECC’s dispute resolution process, but will be investigated separately through RECC's monitoring and/or disciplinary procedures. Please note that although RECC is grateful for the information you are providing, we will be unable to update you on our investigations.
* Tick all that apply
If 'other', please provide as much detail as possible about the specific outcome(s) you are seeking:
Are you happy for us to notify the company of your complaint?

Please confirm:

* Microgeneration Certification Scheme
Trading Standards
Other organisations