Consumer Satisfaction Questionnaire

Complete this form to submit a Satisfaction Questionnaire

About this questionnaire

The company that offered, sold or leased you your home generation system is a member of the RECC, which was set up to ensure that consumers receive a high standard of service. As part of our work we monitor how satisfied consumers are with the service they have received and also check that member companies are complying with RECC.

We will treat your response in confidence and analyse it along with all the others so that we can identify any emerging trends. We will then publish the results of our questionnaire on our website and in our annual report.

If you are very unhappy with the service you have received you should make a complaint to the company. If you have already done so, and your complaint remains unresolved, you can complain to us by completing the complaint form on our website.

If you are particularly satisfied or dissatisfied and would like to tell us more, please complete the additional comments section below; or email us on

Completing this questionnaire:

We expect completing the questionnaire to take no more than 5 to 10 minutes. Please answer all of the questions. Once complete simply click 'submit' at the bottom of the page. If you require any assistance please do get in touch on 0207 981 0850.

Company & consumer details

Please use the box above to select the company
Please provide your preferred contact details here so RECC can contact you regarding this prize draw:
* Type of system(s) installed


Based on your experience, on a scale of 1 to 5, where 1 is 'strongly disagree' and 5 is 'strongly agree', how far do you agree with the following:

* I was comfortable with the company's selling methods
* I was happy with the information provided
* I felt the customer service was good
* I felt the quality of work was good
* I felt my overall experience was positive
* I would recommend this company to others

Part A

Information & Sales

* Were you made aware of RECC?
* Were you provided with enough information, before signing a contract, to be comfortable buying the system?
* Were you satisfied with how the company sold you the system?
* Did you understand the contract provided?
* Were you provided with clear written information about the predicted performance of the system and what this would mean in financial terms?

Finance/Credit Agreements

If you were offered the system on finance, did you understand what you were agreeing to?
Otherwise, please leave blank.


Were you informed that any deposit paid would be insured?
If no deposit required please leave blank

Cancellation rights

* Were you made aware that you had a cancellation period within which you could cancel without a reason and receive your deposit back in full?

Guarantees & Warranties

* Were you provided with clear information on any product guarantees?
* Were you provided with clear information on the workmanship warranty?

Part B

If you signed a contract with the company, please answer the following questions:

Did you sign the contract in your home when a representative of the company was with you?
Did you receive an insurance policy for your deposit (if any deposit paid)?
Did you receive an insurance policy for the workmanship warranty?
Were you given information about how to use your system and what to do in case of problems?
If you have made a complaint to the company, were you satisfied with how it was handled?

Additional comments

If you would like to include any further information on your installation please use the following text box.

Thank you for taking the time to complete this questionnaire

If you would be happy for us to contact you regarding the contents of this form, please provide your preferred contact details here: