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Consumer Focus survey on FIT experiences

Posted: 9 September, 2011. Written by Ciaran Burns

18 months into the feed-in tariff and Consumer Focus is keen to get a better understanding of consumers experiences so far. Consumer Focus receive regular feedback in the form of complaints but they would like to get a fuller picture across the full consumer journey and to hear from those who’ve had positive as well as poor experiences.

An online survey has been set up help get consumer feedback on microgen and the FIT process which canbe accessed here:

The main aim of the survey is to inform the Government’s FIT review which is to be consulted on later this year, but also learn lessons for incoming schemes such as Renewable Heat Incentive and the Green Deal.

The survey takes 15 minutes to complete, and is open until 27 September.

Consumer Focus would greatly appreciate any feedback consumers can provide.