Posted: 19 November, 2014. Written by Mark
Yesterday DECC published its first interim report from a census of Renewable Heat Incentive (RHI) applicants. The census was designed to help DECC understand participants’ experiences of installing a renewable heating technology, and applying to the RHI Scheme. The findings cover applications made between the scheme launch and the end of August.
Below are some highlights from the report:
The majority of participants were satisfied with their renewable heating systems
• 89% of RHI participants were very or fairly satisfied with their renewable heating technology.
Installers were a key source of awareness, and the majority of applicants have not experienced difficulties installing their technologies
• Participants most commonly found out about the RHI from an installer (61%).
Participants’ experiences of the RHI were largely positive
• 61% of RHI participants reported no difficulties in meeting the RHI requirements. For those who did (39%), the most common difficulty experienced was with a lack of clarity regarding the RHI application process (16% of all participants).
• Three quarters (75%) of RHI participants were satisfied or very satisfied with the application process, 14% were fairly or very dissatisfied.
• Eight in ten (82%) found the application form very or fairly easy.
• 71% of RHI participants reported no problems with their application. The most common problem experienced, by 11% of participants, was having their initial application rejected.
You can find the full report on the DECC website here.